Establishing a Business Mindset

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  • Apply business acumen to realize professional and personal potential
  • Use ESI's Mindset Model as a framework for approaching current work and setting future goals
  • Enhance your contributions to the organization
  • Adapt to changing variables in a typical business enviroment
  • Develop your skills in alignment with your personal and professional goals
Course Credits
Ace Recommendations
Undergraduate 2 credit hours
Course PDUs
22.5
Course CEUs
2.2

** Important: Credits may vary by delivery method.

Expert knowledge is prized in today’s business environment. Without it, businesses cannot compete in the global marketplace. But in today’s business world, deep technical knowledge is not enough—especially as you move up the ranks. Your technical knowledge must be complemented by business acumen— general knowledge of the “rules of engagement” in business.

This course helps professionals develop and apply holistic solutions to business issues. You will learn to leverage variables related to the business enviroment, business thinking, business interactions, and business outcomes for project, organizational, personal and professional success.

Establishing a Business Mindset, you will discover the value and impact of business acumen and how you can apply it to achieve greater success. You’ll learn to apply ESI’s practical Mindset Model for interpreting different business situations, identifying goals, communicating effectively, and leveraging a variety of business “influencers.” You’ll also be introduced to common metrics used to measure business success. You’ll walk away with a firm grasp of what you must be aware of to be successful in business, as well as a plan for professional development.

  • The Mindset Model
    • Strategic perspective
    • Operational perspective
    • Interpersonal perspective
    • Personal perspective
    • The dynamic model
  • The Strategic Perspective
    • Strategic influences
    • Determine your strategy
    • Identify vision
    • Identify and analyze stakeholders
    • Identify potential goals
    • Set objectives and goals
  • The Operational Perspective
    • Operational influences
    • ESI’s Operational Framework (OPF)
      • Products and services
      • HR/training
      • Marketing/PR
      • Customer service
      • Process/business rules
      • Finance/budgeting
      • Financial reports
      • Net present value
      • ROI and break-even analysis
  • The Personal Perspective
    • Personal influences
    • Organizational environment and culture
    • Cultural challenges
    • Business etiquette and politics
    • Linguistic considerations
    • Gender, ethnicity and class roles
  • The Interpersonal Perspective
    • Interpersonal influences
    • Structuring communications
    • Communication and virtual teams
    • Active listening
    • Interpersonal relationships
    • Mentoring and coaching
    • Conflict and conflict management
    • Cultural conflicts
    • Managing stakeholders and their expectations

"This course was much more informative and thorough than I expected it to be. The instructor was awesome — knowledgeable, charismatic and not boring."

Thomas Wilson, Program Analyst
Department of Veterans Affairs


"The course exceeded my expectations. It helped me understand better how our behavior and type of personality can impact responses or how I'll learn things."

Anonymous, Project Manager
DAS/ICE

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Detailed Schedule Information Sep 27 - 29, 2010 Public Classroom Victoria, BC CANADA
Detailed Schedule Information Oct 18 - 20, 2010 Public Classroom Toronto, ON CANADA
Detailed Schedule Information Oct 25 - 27, 2010 Public Classroom Ottawa, ON CANADA
Detailed Schedule Information Oct 25 - 27, 2010 Public Classroom San Diego, CA
Detailed Schedule Information Nov 29 - Dec 01, 2010 Public Classroom Washington, DC 9 seats remaining in this session
Detailed Schedule Information Feb 07 - 09, 2011 Public Classroom Washington, DC
Detailed Schedule Information Mar 07 - 09, 2011 Public Classroom Seattle, WA
Detailed Schedule Information May 16 - 18, 2011 Public Classroom Houston, TX
Detailed Schedule Information Jun 01 - 03, 2011 Public Classroom Washington, DC
Detailed Schedule Information Jul 25 - 27, 2011 Public Classroom Chicago, IL
** All times are local to where the class is held unless otherwise noted.
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